Call me: Tech powers Philippines call centre success
What intrigued me into this article is that the Philippines overtakes India as the call centre capitol with around 600,000 call centre workers in the year of 2011. Now, people are more likely to encounter a Filipino call center worker than an Indian worker. This is mainly because, due to US colonisation, Filipinos speak English in an accent that is perceived as more coherent internationally, adding the fact that English are Filipino's second language and also seen as the "national language". In addition, what also intrigued me is the rise of BPO's (Business Process Outsourcing) and having it recognised as the "future" over call centres.
Question:
What exactly will happen to call centres in the Philippines once BPO's start becoming more of the "modern thing"?
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